Adjustment situations and outplacement

Adjustment situations and outplacement

A good plan and humane leadership are prerequisites for successfully leading challenging adjustment situations. Not only from the business perspective and logic but also from the legal and human perspectives should be considered in challenging change situations.

Your partner in adjustment situations

  • Over 30 years of experience in responsible leadership of change and adjustment situations, as well as career coaching.
  • We tailor customised and high-quality solutions to meet our client's needs.
  • Our services include HR and management consulting, coaching for leaders and supervisors in change management, handling dismissals in a humane and respectful manner, as well as comprehensive solutions for managing change.
  • We also support those who have been laid off in finding new and meaningful solutions, as well as coaching and supporting the remaining employees in the organisation.

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Support for change negotiations

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A responsible organisation takes care of both the leaving and remaining personnel in a redundancy situation while also caring for the employer image and reputation. Organisations may not always be able to handle all their obligations related to adjustment situations independently. Therefore it is worthwhile to seek the expertise and support of an external professional.

Three keys to successful change

An open organisational culture, transition security and career coaching

Changes are expected in working life, yet they are still often surprising. The surprise is especially significant when it concerns a job that someone considers secure or safe. When employees are dismissed, it breaks something that has been built together. Therefore, any changes affecting employees should be taken seriously, planned and implemented carefully.

Change negotiations that may lead to layoffs or dismissing employees involve strong emotions. The change will hit those made redundant hardest, but it also undermines the feeling of security by those who keep their jobs. Changes also challenge leaders and require them to lead with compassion and clarity

Get through changes successfully with open and safe communication

Caring for all employees during and after the change is essential. The best way to do this is to openly and continuously dialogue with the personnel. Safe and confidential interaction creates a healthy culture at the workplace. However, it cannot be created overnight or during a crisis. The atmosphere must be developed and built in the company from the beginning, in good times. The company is more resilient to changes and crises when the culture and atmosphere are healthy.

Therefore, a change situation's success is based on communication and interaction. In a large organisation, change requires careful planning and equally careful execution so that everyone stays informed, receives reliable information and is not dependent on rumours. The content and timing of what is communicated must be considered carefully to avoid misunderstandings.

The personnel must know what is at stake at all times. Change is easier to understand and accept if people understand the company's situation, why the situation has arisen and what will follow.

Adjustment situations are often challenging for all parties involved. Leading the situation in a way that supports the company's values, culture, good practices, consistency, and compliance with the law is extremely important. The organisation must take care of both the productivity of the remaining employees and the preservation of their psychological contract, as well as the respectful and fair treatment of the employees leaving the organisation. A responsible organisation also invests in supporting the re-employment of all those who have been dismissed.

We have over 30 years of experience in responsible leadership and career coaching in change and adjustment situations. We tailor high-quality solutions to meet our client's needs. Our services include HR and management consulting, coaching for the management team and leaders in leading change and managing redundancies humanely and respectfully, and transition security solutions. In addition, we support those who have been dismissed in finding new meaningful solutions and coach and support the remaining staff in the organisation.

Even during adjustment situations, top management must consider the future and how to ensure the company's competitiveness and avoid adjustment measures in the future. This requires, among other things, a meaningful vision of the future and competent communication of this to the entire organisation. We also support organisations in strategic renewal.

Career coaching

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Career coaching (also known as outplacement) is a tailored solution that focuses on clarifying self-awareness, seeking career development opportunities, and finding a good professional career solution.

Our mission is to facilitate that the redundancy processes and termination agreement situations are handled as well as possible and that those leaving their jobs receive support as they transition towards something new. Responsibly acting employers support dismissed employees with effective career coaching. 

For whom is career coaching intended and in what situations is it beneficial?

Career coaching is intended for situations where a person is considering the next step in their career, either within their current company or outside of it, or they are contemplating a significant career change.

Career coaching is also suitable for someone seeking support in finding a clear focus, clarifying their professional profile and personal brand, or identifying career opportunities. Coaching helps to identify individual strengths and provides readiness to advance to the desired point in one's career.

Responsible companies include career coaching as part of their severance agreements.

Career coaching clarifies your goals and structures the job search

Everyone's goals are different depending on the situation and stage of their career. That's why we tailor the content and duration of the coaching individually. Coaching always starts with a situation analysis and goal setting. The coaching period is typically 2-6 months. 

Our coaches help you in situations where you want to reflect and plan the meaningful continuation of your working life and career and start moving towards new goals in a targeted manner.

The coaching package can include various additional elements that support you in the change situation, depending on the budget or scope of the service defined by your employer.

Career coaches

Hanken & SSE's coaches are certified professional coaches with diverse professional skills. Our certified coaches have extensive coaching experience, regularly update their coaching skills, and operate following the ethical standards of the ICF.

Could you benefit from career coaching? 

Read the guide

Transition security

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We tailor diverse transition security solutions for the organisation and individuals according to the different needs of the situation so that the organisation and dismissed employees can adapt to the situation as well as possible and even succeed in times of change.

It is recommended to discuss transition security matters with the representatives chosen by the company and to prepare for the redundancy processes and practices, even if no reductions are in sight. A responsible employer supports employees with career coaching that promotes employment and helps individuals develop their professional self-awareness, work-life and job-seeking skills and find a new meaningful professional solution.

Advantage of transition security and career coaching

The employee must be supported during the change negotiations and the dismissal process. One way to ensure this is transition security, which is a labour market policy operating model intended to facilitate the re-employment of employees.

Transition security also applies to employers. It is important to tell employees openly and fairly what transition security is and how to benefit from it. That is the least a responsible and good employer can do. Transition security and the related law include obligations for employers with at least 30 employees.

As working life changes constantly, employees should be ready to learn new things continuously, develop their skills, and, if necessary, change their career direction altogether. Because it is often difficult to see your opportunities on your own, career coaching helps you move forward. It does not mean just filling in a CV and job application; it also involves professional sparring that provides tips on utilising networks and selling your expertise.

A good workplace even after significant change

Changes challenge companies. They require good leadership skills, communication and interaction. It is essential to be open with personnel at all times and to give those possibly facing redundancy the opportunity to ask questions and get answers. Continuous conversation is also psychologically important.

Changes are most successful when they can be anticipated. In particular, organisations should handle change negotiations and redundancies following the law and regulations; hence, careful planning and implementation according to plan are essential.

A temporary crisis increases uncertainty, undermines trust and upsets relationships between employees. Employees who remain in the company need to find each other again and be recommitted to their work. This is the most important thing to consider regarding continuity because the company must operate humanely and productively and be a good workplace even after the change.

Our support for transition security situations

We offer expert support based on decades of experience and best practices in leading adjustment and change situations.

Coaching solutions can be implemented face-to-face or virtually, and we operate nationwide. Our certified coaches provide individual support to dismissed employees, and we collaborate with carefully selected coaching partners. Ask us for a solution that suits your situation.

Information for employers

Productivity decreases, and the psychological contract of the personnel is jeopardised in transition security solutions. Responsible leadership in adjustment situations and supporting dismissed employees in re-employment strengthens a positive employer image in the eyes of departing, remaining, and potential new employees.

Critical points in legislation regarding transition security include:

    • Employers must offer the opportunity to participate in employment-promoting coaching or education for the dismissed employees who are covered by transition security.
    • Employees covered by transition security are those employed by the employer terminating their employment for at least five years. However, it is recommended and responsible for the employer to offer re-employment support to all dismissed employees equally.
    • The value of coaching and education must correspond to the employee's salary but at least to the average monthly salary of the company or public organisation in the industry.
    • Dismissed employees also have the right to occupational health services for six months after the end of their work obligation.

    The above applies to employees dismissed for production or economic reasons and employed by the employer for at least five years. Obligations apply to employers with at least 30 employees.

    Various cost risks associated with employment are also reduced by the commitment of dismissed individuals to new jobs, such as unemployment pensions, which can significantly impact pension contributions. By leading the situation and developing job search skills, it has been proven that departing employees can be helped to find new employment more quickly.

    Transition Security Act reform in 2023

    At the beginning of 2023, a new transition security package came into force, which applies to persons aged 55 or over who have been employed by the same employer for over five years and have been dismissed for productional or economic reasons.

    The reform aims to improve the re-employment and workability of persons aged 55 or over. Individuals will also retain their right to existing transition security, which provides a good opportunity for job search and career coaching.

    Frequently asked questions about transition security

    The most asked transition security question and how legislation should be interpreted

    The following answers that we have compiled from different sources have not been separately verified and we are not responsible for their accuracy. Therefore, we always recommend you to be in contact with your own legal adviser or, for example, with your employers' union to ensure the matter and application practice in your specific industry.

    How is the value of coaching determined?

    The coaching or training paid by the employer shall correspond to the employee's total monthly salary or the average monthly earnings of the staff employed by the employer, whichever is greater. For monthly and weekly-paid employees, the value of training or coaching is relatively easy to calculate.

    The principles used to calculate annual holiday pay are taken into account in defining the concept of wages. Thus, when calculating deferred monthly pay, no consideration is taken, for example, to distributions of profits, cash profit bonuses, contributions to the Personnel Fund, royalties, benefits arising from the exercise of the employee stock option, or performance-based on employment relationships determined by a change in the value of the company's share. Travel and other expenses are also not taken into account.

    In the case of an hourly-paid employee with varying working hours or a commission or contract-paid employee, the value of the training or coaching shall be calculated on the basis of the average salary of the employee.

    The average monthly earnings of staff shall be obtained by the addition of monthly earnings and by dividing the amount of the euro by the number of staff at the office. The CEO's salary is not taken into account in the calculation because he or she is not employed. In the case of government agencies and institutions, the salary on which the value of coaching and training is based for one month, and the average monthly earnings of staff are calculated on the basis of Section 7 of the General Service and Collective Agreement concerning the remuneration of the State for the remuneration of the period of absence.

    Does the value of the coaching include VAT?

    Yes, it does. (This interpretation by the EK of 5 January 1777; the draft law does not take a position)

    What if the employee refuses training? What should be taken into account that the employer is sure to be able to prove that he has fulfilled the obligation?

    The employer is obliged to provide training, but the employee decides whether or not to accept it. There's no compulsion to do this. The employer best demonstrates this by requesting a signature on the contract/paper to be contacted.

    Who decides on education? Employee/giver?

    The employer decides on the training. It is possible that the employer will agree with the employees' representatives. The collective agreement in the field can also comment on this now or in the future.

    Do I have to spend all the money?

    The law determines what amount must be spent. A higher amount may be involved, but a smaller amount may be agreed upon differently together with staff representatives (shop stewards or official staff representatives).

    Does the amount of ELY support affect the amount to be paid?

    The law does not really take a position on this. The act also talks about the value of education, and it states that since it makes no sense at the level of the law to provide more precisely for the content or targeting of coaching or training, the procedure for acquiring it, or the setting of its value, a collective agreement could agree on these matters differently from the law. Similarly, the employer and personnel could agree partly differently from the law, subject to the collective agreement.

    The surest thing to do is to agree on this in advance with the personnel representatives.

    If a person is immediately employed, does the employer still have an obligation to provide training or coaching that supports employment?

    The law does not take a position on this, so in principle, that is the case. In practice, it can be difficult for a person at work to take advantage of training or coaching while on the job, but this should depend on how the training or coaching has been decided to be acquired or arranged.

    Is the average salary calculated according to the site? Will the salary of the Group's management be taken into account?

    The value of the training or coaching shall correspond to the employee's calculated salary for one month or the average monthly earnings of the staff working at the same site as the dismissed employee, whichever is the higher. The average monthly earnings of the staff employed by the employer are obtained by adding up the monthly earnings and dividing the amount of the euro by the number of staff in the place of business. The CEO's salary is not taken into account in the calculation because he or she is not employed. The salaries of other employed managers, on the other hand, are included in the calculation.

    Can the training to promote employment start within 2 months of dismissal or should it be fully completed within the 2-month period?

    The training or coaching must be carried out after the termination of the notice period within two months. For weighty reasons, coaching or training can be partially or fully targeted at a later date. This may be, for example, a situation where the training acquired continues beyond the time limit due to the schedule of the person carrying out the training. A weighty reason would also be that appropriate coaching or training is not available within the time limit, that the arranged training or training is cancelled for reasons not attributable to the employer, or any other comparable reason.

    What matters should be agreed on locally?

    All possible matters related to the security of change, which are considered important for the implementation of the act and for the implementation of appropriate practice in the company, site, etc. These issues may vary from company to company and/or industry, but also locally.

    How is transition security law changing?

    At the beginning of 2023, a new transition security package will enter into force, which applies to persons aged 55 or over who have worked for the same employer for more than 5 years and who have been dismissed for production or economic reasons.

    The aim of the reform is to improve the re-employment and coping at work of people aged 55 and over. Individuals will also retain the right to existing transition security, which provides a good opportunity for job search and career coaching.

    The reform includes the employee:

    1. A change security allowance is equivalent to the one-month salary of the dismissed person¨
    2. Change security training, which is worth the equivalent of two months' salary for the dismissed person
    3. Right to extended employment leave with notice
    4. The abolition of the right to an additional day for those born in 1965 and later
    5. Improved access to part-time work

    What should employers know about the transition security reform?

    It is important for the employer to remember their obligation to inform the dismissed person about the transition security, the right to transition security training, and the transition security allowance. The employer must also arrange the possibility of extended employment leave with notice and improved part-time work.

    With the abolition of the right to an additional day of unemployment security, the unemployment security co-payment charged to employers will be abolished for those born in 1965 and later.

    As of 1.1.2023, the employer should also be prepared for a possible transition security fee that the Employment Fund will collect if certain conditions in dismissals are met. The Employment Fund finances this transition security package with a transition security fee charged from the employer, which includes the part to be collected from the dismissing employer and the common part. The common part is financed by all employers by increasing the unemployment insurance contribution.

    The employees felt that their skills and themselves were taken into account, they were supported in their job search and they were able to participate in coaching that promoted their skills and job search. The coaches also received excellent feedback on their professionalism.

    Eija Salo
    HR Director

    The coaching was tailored to be just right for me together with the career coach. There were no unnecessary sections. I particularly understood the importance of LinkedIn in todays labour market and boosted my self-esteem with the help of my career coach. I also understood that applying for a job is largely more than sending applications for open positions. I also gained excellent knowledge and understanding of myself, my strengths and achievements.

    The most valuable thing in the coaching was realising that you are not alone in the situation and there was a place to go. In the workshops, there were people in similar situations who had experienced the same thing. I got the necessary support and coaching.